Privacy Policy | RH ON NET

Last updated: 1st January 2025

1. Introduction

Welcome to RH ON NET, operated by R.H. ON-NET ENTERPRISE ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website rhonnet.in or interact with us through WhatsApp, email, or other channels.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, and billing address when you place an order, submit a contact form, or enquire about products.
Payment Information: We do NOT store your credit/debit card details, UPI IDs, or bank account numbers. All payment transactions are processed through secure third-party payment gateways.
Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on pages. This is collected via Google Analytics 4.
Communication Data: Messages you send us via WhatsApp, email, or contact forms, including order enquiries and support requests.

3. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders.
To communicate with you regarding order status, product availability, and customer support.
To improve our website, product offerings, and customer experience.
To send you promotional offers and newsletters (only if you have opted in).
To comply with legal obligations and resolve disputes.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

Logistics Partners: Your name, address, and phone number are shared with courier partners solely for delivery purposes.
Payment Gateways: Payment information is processed directly by the payment gateway and is not stored on our servers.
Analytics Providers: Anonymized usage data is shared with Google Analytics for website improvement purposes.
Legal Requirements: We may disclose your data if required by law, court order, or government authority.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential Cookies: Required for site functionality (session management, preferences).
Analytics Cookies: Used by Google Analytics 4 to understand site usage patterns.

You can control cookie settings through your browser preferences. Disabling cookies may affect some site features.

7. DPDP Act 2023 Compliance

We are committed to complying with the Digital Personal Data Protection Act, 2023 (DPDP Act). Under this act, you have the following rights:

Right to Access: You can request information about what personal data we hold about you.
Right to Correction: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data, subject to legal obligations.
Right to Withdraw Consent: You can withdraw consent for data processing at any time.
Right to Grievance Redressal: You can raise a complaint regarding data handling.

To exercise any of these rights, please contact us at support@rhonnet.in.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically for a period of 3 years from the date of last interaction. After this period, data is securely deleted or anonymized.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

R.H. ON-NET ENTERPRISE
Email: support@rhonnet.in
Phone: +91-99037 40814
Address: 108, Lenin Sarani, 2nd Floor, Cabin-W3, Kolkata — 700013, West Bengal, India